At a Glance
Standard Return Window
15 days
Most in-store and online Best Buy products have a 15-day return window, or 60 days for My Best Buy Plus and Total members. Marketplace purchases generally follow the standard policy and do not receive membership extensions. Activatable devices and other listed categories have separate rules.
Receipt Lookup
Best Buy account order history
When the Clock Starts
Date you received the product
Best Buy Return Policy Without a Receipt
Bring your receipt or packing slip and the credit card used for the purchase. Without proof of purchase, a return may be denied or limited; reimbursement is store credit, may require an email address, and excludes state sales taxes and fees.
Bring the item, any packaging and accessories, your payment card, and photo ID if requested. Purchase lookup is not a guarantee of return approval.
Item Exceptions
These rules can override the standard window.
| Item / Category | Window | What to Know |
|---|---|---|
| Activatable devices | 14 days | Applies to standard, Plus and Total customers, except Verizon activatable devices. Certain devices have a $45 restocking fee, subject to unopened-product and state-law exceptions. |
| Verizon activatable devices | 30 days | Applies to all customers. |
| Eligible My Best Buy Plus / Total purchases | 60 days | Most products qualify; marketplace purchases do not. Activatable devices and category-specific periods retain their separate rules. |
| Marketplace products | 15 days | Generally follow the standard policy unless noted otherwise; Plus and Total extensions do not apply. Vendor-direct store purchases follow the vendor's policy. |
| Halloween and Christmas decorations | 15 days | Applies to all customers, including Plus and Total members. |
| Litter boxes | 90 days | Applies to all customers, including membership program members. |
| Pet training devices and hearing aids | 60 days | Applies to all customers, including membership program members. Hearing amplifiers instead follow the standard 15-day policy. |
| Microsoft Office | 30 days | Returnable for a full refund by all customers, including membership program members. Microsoft 365, subscriptions and services follow their separate terms. |
| Opened physical entertainment | Special rules | Software, movies, music, video games, books, game guides and sheet music bought from Best Buy can only be exchanged for an identical item once opened. Opened marketplace entertainment is nonreturnable. |
| Nonreturnable and final-sale products | Special rules | Includes custom and personalized orders, items marked Final Sale, most non-subscription digital content, codes and prepaid cards, memberships, trading cards, replacement vehicle key fobs, products with at least 300 watt-hour capacity, golf carts, utility terrain vehicles, electric bikes, electric mopeds and plumbing items. |
| Other opened-item exclusions | Special rules | Listed exclusions include products that interact with bodily fluids, SIM kits, LEGO products and consumables. Completed services, delivered home standby generators and delivered whole-home backup products are also listed as nonreturnable. |
Can You Return Opened Items?
Eligible opened items must be like new, with all accessories and packaging. Missing contents can cause denial or a refund deduction, and some products have restocking fees. Opened physical entertainment purchased from Best Buy is exchange-only for an identical item; marketplace entertainment and other listed opened-item exclusions are nonreturnable.
Holiday & Membership Extensions
Do not assume a holiday or membership extension applies. Dates change by season and product. Check your order’s return-by date and the retailer’s current terms before relying on extra time.
Frequently Asked Questions
What is Best Buy’s return policy?
Most in-store and online Best Buy products have a 15-day return window, or 60 days for My Best Buy Plus and Total members. Marketplace purchases generally follow the standard policy and do not receive membership extensions. Activatable devices and other listed categories have separate rules.
Can I return an item to Best Buy without a receipt?
Bring your receipt or packing slip and the credit card used for the purchase. Without proof of purchase, a return may be denied or limited; reimbursement is store credit, may require an email address, and excludes state sales taxes and fees.
Can I return opened items to Best Buy?
Eligible opened items must be like new, with all accessories and packaging. Missing contents can cause denial or a refund deduction, and some products have restocking fees. Opened physical entertainment purchased from Best Buy is exchange-only for an identical item; marketplace entertainment and other listed opened-item exclusions are nonreturnable.
When does the Best Buy return window start?
The return period begins the day you receive the product. Most products have 15 days, or 60 days for My Best Buy Plus and Total members, excluding marketplace purchases. Product-specific exceptions apply.
Source & Accuracy
Source: Best Buy official return policy. This independent summary does not replace retailer terms. Eligibility depends on your product, condition, proof of purchase, seller, and location.
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