At a Glance
Standard Return Window
30 days
Most Amazon.com online purchases can be returned within 30 days of delivery in original or unused condition. Product-specific exceptions have shorter or longer windows. Check Order History for eligibility and the exact return-by date; seller-fulfilled purchases use the seller return process.
Receipt Lookup
Your Orders or a gift’s 17-digit order number
When the Clock Starts
Delivery date for the standard Amazon.com window; check Order History for the applicable start date and return-by date of exceptions
Amazon Return Policy Without a Receipt
Start eligible purchase returns in Your Orders. For gifts, use the 17-digit order number on the packing slip or digital gift receipt; ask the gift giver if you cannot find it. Seller-fulfilled marketplace returns go back to the seller.
Bring the item, any packaging and accessories, your payment card, and photo ID if requested. Purchase lookup is not a guarantee of return approval.
Item Exceptions
These rules can override the standard window.
| Item / Category | Window | What to Know |
|---|---|---|
| Eligible Kindle books, digital educational content & Alexa music purchases | 7 days | Accidentally purchased Kindle books must not have been read; digital textbooks, workbooks and other educational content must not have been downloaded. Accidentally purchased songs or albums through Alexa also have a 7-day window. |
| New Apple & Boost Infinite brand products | 15 days | Applies to products sold in new condition. AppleCare+ cancellations follow the plan’s terms. |
| Amazon Haul purchases over $3 | 15 days | The policy lists a 15-day window for Haul items over $3. Its Final Sale section identifies Haul items priced $3 or less as nonreturnable and nonrefundable. |
| Select Amazon Renewed products | 90 days | Applies to select Renewed products in Acceptable, Good or Excellent condition. Premium-condition Renewed products have a separate 365-day window. |
| Most nonperishable baby products & mattresses | 90 days | The policy lists most nonperishable baby products and mattresses, excluding crib mattresses. |
| Birthday & Custom Gift List purchases by gift givers | 90 days | Applies to purchases made by someone other than the registry owner. Check the order’s exact return-by date. |
| Wedding Registry purchases by gift givers | 180 days | Applies to purchases made by someone other than the registry owner. Check the order’s exact return-by date. |
| Premium Amazon Renewed & Baby Registry gifts | 365 days | Applies to Premium-condition Renewed products and Baby Registry purchases made by someone other than the registry owner. The published policy explicitly lists 365 days; check the order’s return-by date. |
| Seller-fulfilled third-party purchases | Special rules | Initiate an eligible return through the Online Returns Center. It goes back to the seller, who provides a US return address, prepaid return label, or refund without requiring a return. Follow the seller’s instructions and the order’s return-by date. |
| Nonreturnable & final-sale products | Special rules | Examples include perishables, custom-made products, products with safety or shipping restrictions, redeemable products, Pharmacy products, pet medications, certain digital products and automobiles. Final Sale examples include trading card games, specific discounted items and Amazon Haul items priced $3 or less. Contact Customer Service if a nonreturnable or Final Sale item arrives damaged, defective or materially different from the order. |
| Opened software, games & certain collectibles | Special rules | Opened, activated, used or incomplete software and video games, plus listed opened collectibles, can incur a 100% restocking fee. Other damage or missing-part fees can apply. Eligibility and fees depend on the item; follow the order’s instructions. |
Can You Return Opened Items?
Most returns must be in original or unused condition, with original packaging and included components. Damage, missing parts, or signs of use not caused by Amazon or seller error can incur fees. Opened or activated software and video games can incur a 100% restocking fee.
Holiday & Membership Extensions
Do not assume a holiday or membership extension applies. Dates change by season and product. Check your order’s return-by date and the retailer’s current terms before relying on extra time.
Frequently Asked Questions
What is Amazon’s return policy?
Most Amazon.com online purchases can be returned within 30 days of delivery in original or unused condition. Product-specific exceptions have shorter or longer windows. Check Order History for eligibility and the exact return-by date; seller-fulfilled purchases use the seller return process.
Can I return an item to Amazon without a receipt?
Start eligible purchase returns in Your Orders. For gifts, use the 17-digit order number on the packing slip or digital gift receipt; ask the gift giver if you cannot find it. Seller-fulfilled marketplace returns go back to the seller.
Can I return opened items to Amazon?
Most returns must be in original or unused condition, with original packaging and included components. Damage, missing parts, or signs of use not caused by Amazon or seller error can incur fees. Opened or activated software and video games can incur a 100% restocking fee.
When does the Amazon return window start?
The standard Amazon.com window starts on delivery. Most items have 30 days, but product-specific exceptions apply. Check Order History for eligibility and return the item before the return-by date shown in your return confirmation or return request.
Source & Accuracy
Source: Amazon official return policy. This independent summary does not replace retailer terms. Eligibility depends on your product, condition, proof of purchase, seller, and location.
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