At a Glance
Standard Return Window
14 days
Eligible products purchased directly from Apple online or in an Apple Retail Store have a 14-calendar-day return window from receipt. Products must be in their original condition with included parts, accessories and packaging. Purchases from other retailers follow those retailers' policies.
Receipt Lookup
Apple Account order listing or receipt
When the Clock Starts
Date you received the product
Apple Return Policy Without a Receipt
Apple's standard policy requires a receipt. For online purchases, start a return through your Apple Account order listing. For gift returns, provide the product serial number or the order number; using the order number also requires the UPC from the packaging. Eligible gift-receipt returns receive an Apple Gift Card.
Bring the item, any packaging and accessories, your payment card, and photo ID if requested. Purchase lookup is not a guarantee of return approval.
Item Exceptions
These rules can override the standard window.
| Item / Category | Window | What to Know |
|---|---|---|
| Opened software | Special rules | Software must not have been installed on any computer. Software containing a printed license cannot be returned if the seal or sticker on its media packaging is broken. |
| Electronic software downloads and software upgrades | Special rules | Electronic Software Downloads and Software Up-to-Date Program Products are ineligible for return. |
| Carrier service | Special rules | Returning an Apple product with wireless service may not cancel or reset the wireless account. You remain responsible for the service agreement and associated fees; contact the carrier. |
| Gift cards | Special rules | Apple Gift Cards cannot be returned, including previous-generation Apple Store and App Store & iTunes Gift Cards. |
| Apple Developer products | Special rules | Membership, technical support incidents and WWDC tickets are ineligible for return. |
| ZEISS Optical Inserts | 14 days | The window starts when you receive the inserts. Prescription inserts cannot be returned to an Apple Store location; initiate the return through the order listing or 1-800-MY-APPLE. Readers can also be returned to an Apple Store. |
| Personalized items and custom-configured Macs | 14 days | These items cannot be exchanged in store but can be returned under the standard return policy for a refund to the order's payment method. |
| AppleCare+ under the iPhone Upgrade Program | Special rules | Returning the AppleCare+ portion of the iPhone Upgrade Program causes loss of the Upgrade Option under the program terms. |
Can You Return Opened Items?
Eligible hardware must be in its original condition with all included parts, accessories and packaging; opening the package is not listed as a general hardware exclusion. Software must not have been installed, and software with a printed license cannot be returned if its media-packaging seal or sticker is broken.
Holiday & Membership Extensions
Do not assume a holiday or membership extension applies. Dates change by season and product. Check your order’s return-by date and the retailer’s current terms before relying on extra time.
Frequently Asked Questions
What is Apple’s return policy?
Eligible products purchased directly from Apple online or in an Apple Retail Store have a 14-calendar-day return window from receipt. Products must be in their original condition with included parts, accessories and packaging. Purchases from other retailers follow those retailers' policies.
Can I return an item to Apple without a receipt?
Apple's standard policy requires a receipt. Online purchases can be returned through your Apple Account order listing. For gifts, provide the product serial number or the order number plus the packaging UPC. Eligible gift-receipt returns receive an Apple Gift Card.
Can I return opened items to Apple?
Eligible hardware must be in its original condition with all included parts, accessories and packaging. Software must not have been installed; software containing a printed license cannot be returned if its media-packaging seal or sticker is broken. Electronic software downloads and software-upgrade program products are ineligible for return.
When does the Apple return window start?
You have 14 calendar days from the date you receive the product from Apple. This applies to eligible purchases made directly from Apple online or in an Apple Retail Store; purchases from other retailers follow those retailers' policies.
Source & Accuracy
Source: Apple official return policy. This independent summary does not replace retailer terms. Eligibility depends on your product, condition, proof of purchase, seller, and location.
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